Payment Policy
Payment Policy
Last Updated: 23.07.2024
At Neo Clean, we strive to provide a smooth and secure shopping experience. This Payment Policy outlines the accepted payment methods, billing process, and related terms for transactions made on our website.
1. Accepted Payment Methods
We accept the following payment methods:
Credit/Debit Cards: Visa, MasterCard, American Express, Discover
Digital Wallets: PayPal, Apple Pay, Google Pay
Bank Transfers: Direct bank transfers (details provided at checkout)
Other Methods: Any other payment methods specified at checkout
2. Payment Process
Order Placement: When you place an order, you will be required to provide accurate payment information. By providing this information, you represent and warrant that you have the legal right to use the payment method(s) provided.
Authorization: Upon placing an order, you authorize Neo Clean to charge the total amount of your order to the payment method you provided.
Confirmation: You will receive an order confirmation via email once your payment has been successfully processed. If there are any issues with your payment, we will notify you promptly.
3. Billing Information
Accuracy: You must provide current, complete, and accurate billing information. Failure to provide accurate information may result in delays or inability to process your order.
Updates: You are responsible for updating your billing information promptly if there are any changes.
4. Payment Security
Encryption: We use industry-standard encryption technologies to ensure the security of your payment information during transmission.
Compliance: Our payment processing partners comply with stringent security standards to protect your information.
5. Payment Issues
Declined Payments: If your payment method is declined, please ensure that all information is correct and contact your bank or payment provider if necessary.
Contact Us: If you encounter any issues with your payment, please contact our customer service team at neocleanenterprise@gmail.com for assistance.
6. Pricing and Charges
Currency: All prices are listed in [Your Currency] and are subject to applicable taxes and fees.
Changes: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products at any time.
Additional Charges: Shipping costs and applicable taxes will be added to your order total at checkout. These charges are your responsibility.
7. Refunds and Returns
Please refer to our [Refund and Return Policy](#) for detailed information on refunds and returns.
8. Disputes
Resolution: If you believe there has been an error in billing or have any disputes regarding a payment, please contact us immediately at neocleanenterprise@gmail.com. We will work with you to resolve the issue promptly.
Chargebacks: Initiating a chargeback without contacting us first to resolve the issue may be considered a breach of our policies and could result in account suspension.
9. Contact Us
If you have any questions or concerns about our Payment Policy, please contact us at:
- Email: care@neoclean.co.in
- Phone: +91 87778 22696
- Mailing Address: Block 9, Shanti Park, Aatghara, Baba Lokenath Sarani Road, Kolkata 700152, West Bengal, India.
Thank you for choosing Neo Clean. We appreciate your business and are committed to ensuring a secure and seamless payment process.