Shipping Policy

1. Processing Time

Orders are processed within 1-3 business days. Orders are not shipped on Sundays or national holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you of any significant delays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Standard Shipping: 5-7 business days

Expedited Shipping: 2-4 business days

Express Shipping: 1-2 business days

Note: Delivery times may vary based on location, and shipping to remote areas may take longer.

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive an email confirmation with tracking information. Please allow up to 24 hours for the tracking information to update.

4. Shipping Restrictions

Currently, we ship to addresses within India and do not ship to International Locations.

5. International Shipping

For international orders, please note that shipping costs, taxes, and duties vary by country and will be calculated at checkout.

6. Customs, Duties & Taxes

For international orders, any customs and import duties and fees are the responsibility of the customer. We recommend checking with your country’s customs office to understand any additional costs.

7. Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us at care@neoclean.co.in. We will work with the carrier to resolve the issue.

8. Returns & Exchanges

If you’re not satisfied with your purchase, please see our Return Policy for details on how to return your item.